Terms of Service

Effective Date: June 21, 2026  |  Last Updated: June 21, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), governing your access to and use of the website caferiotaco.rest and all associated content, features, functionality, and services offered through our digital and physical platforms (collectively, the "Services").

By accessing our website, placing an order, creating an account, subscribing to any service, or otherwise interacting with Cafe Rio through any channel — including in-restaurant, online, or via third-party platforms — you acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are accessing or using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" shall refer to that entity.

You must be at least 13 years of age to use our Services. If you are under the age of 18, you must have parental or legal guardian consent to use our Services and to enter into this Agreement. By using our Services, you represent and warrant that you meet these age requirements.

2. Description of Services

Cafe Rio is a food service establishment operating in the United States. We offer a variety of food and beverage products, including but not limited to Mexican-inspired cuisine, tacos, burritos, salads, soups, beverages, and related food items. Our Services include:

• In-Restaurant Dining: Dine-in services at our physical restaurant location(s), including table service, counter service, and takeout options.
• Online Ordering: The ability to place food orders through our website at caferiotaco.rest for pickup or delivery.
• Catering Services: Catering options for events, gatherings, parties, and corporate meals, subject to availability and advance booking requirements.
• Loyalty Programs: Participation in any customer rewards, loyalty, or membership programs that may be offered by Cafe Rio from time to time.
• Informational Content: Menu information, nutritional data, promotional content, and other informational resources provided through our website.
• Gift Cards and Vouchers: The purchase and redemption of Cafe Rio gift cards or promotional vouchers, subject to their applicable terms and conditions.
• Newsletter and Communications: Email newsletters, promotional communications, and updates, to which you may subscribe or unsubscribe at any time.

We reserve the right, at our sole discretion, to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

Certain Services or features of our website may require you to register for an account. When you create an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of using our Services, you agree to:

• Provide accurate, truthful, and complete information when registering for an account, placing an order, or communicating with us.
• Maintain the security and confidentiality of your account credentials and promptly notify us of any unauthorized access or breach of security.
• Use our Services only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations.
• Comply with all applicable food safety, health, and hygiene protocols when visiting our physical locations.
• Pay all amounts due for orders, services, or purchases in a timely and complete manner.
• Treat our staff, employees, and other customers with respect and dignity at all times.
• Notify us promptly of any allergies, dietary restrictions, or health concerns that may affect your order, noting that we cannot guarantee allergen-free preparation.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities in connection with our Services:

• Fraudulent Activity: Using fraudulent payment methods, submitting false orders, or engaging in any form of deception or misrepresentation.
• Unauthorized Access: Attempting to gain unauthorized access to our website, servers, databases, or any connected systems.
• Scraping and Data Mining: Using automated tools, bots, scrapers, or similar methods to extract data from our website without our express written permission.
• Intellectual Property Infringement: Copying, reproducing, distributing, or creating derivative works from our content, branding, or intellectual property without authorization.
• Spam and Solicitation: Sending unsolicited commercial communications, spam, or promotional materials through any channel associated with our Services.
• Harmful Content: Uploading, posting, or transmitting any content that is defamatory, obscene, harassing, threatening, discriminatory, or otherwise unlawful or harmful.
• Interference: Interfering with, disrupting, or attempting to compromise the integrity, performance, or security of our website or Services.
• Impersonation: Impersonating Cafe Rio, our employees, or any other person or entity.
• Resale: Purchasing our products or services for unauthorized resale or commercial distribution without our express written consent.
• Violation of Laws: Using our Services in any manner that violates applicable federal, state, or local laws, including but not limited to the Federal Trade Commission Act (FTC Act), applicable state consumer protection laws, and food safety regulations.
• Abuse of Loyalty Programs: Manipulating, exploiting, or abusing our loyalty or rewards programs through fraudulent means.
• Minor Access: Allowing or facilitating access to our Services by individuals under the applicable minimum age without proper parental consent.

We reserve the right to investigate and take appropriate legal action against any party that, in our sole discretion, violates these provisions. This may include terminating your account, restricting access to our Services, reporting violations to law enforcement authorities, and pursuing civil legal remedies.

4. Intellectual Property Rights

4.1 Our Intellectual Property

All content, materials, and elements available through our website and Services, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, data compilations, software, menu designs, recipes, branding elements, trade names, trademarks, service marks, and the overall "look and feel" of our website and restaurant (collectively, the "Content"), are the exclusive property of Cafe Rio or our licensors and are protected by applicable United States intellectual property laws, including but not limited to the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable state laws.

The Cafe Rio name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Cafe Rio or its affiliates. You may not use such marks without prior written permission from Cafe Rio. All other names, brands, and marks are used for identification purposes only and may be the trademarks of their respective owners.

4.2 License to Use

Subject to your compliance with these Terms, Cafe Rio grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our website and Services for personal, non-commercial purposes only. This license does not include any right to:

• Modify, adapt, or create derivative works based on our Content.
• Reproduce, distribute, publicly display, or publicly perform any Content.
• Use any data mining, robots, or similar data gathering or extraction methods.
• Download (other than page caching) any portion of our website for purposes other than personal use.
• Use our Content for any commercial purpose without our express written permission.

4.3 User-Submitted Content

If you submit, upload, post, or otherwise make available any content, reviews, feedback, photos, or other materials to Cafe Rio through our website, social media channels, or any other platform (collectively, "User Content"), you grant Cafe Rio a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media format or channel, for any purpose, without compensation to you. You represent and warrant that you own or have sufficient rights to grant this license and that your User Content does not infringe upon the rights of any third party.

5. Online Ordering and Payment Terms

5.1 Order Placement

When you place an order through our website or any authorized ordering platform, you are making an offer to purchase the selected items at the stated price. We reserve the right to accept or decline any order at our discretion. Order confirmation does not guarantee fulfillment if unforeseen circumstances prevent us from completing the order.

5.2 Pricing and Availability

All prices displayed on our website are in United States Dollars (USD) and are subject to change without prior notice. Prices at our physical locations may differ from those displayed online. Menu items and prices are subject to availability. We strive to ensure accurate pricing, but in the event of a pricing error, we reserve the right to cancel affected orders and notify you accordingly.

Applicable sales taxes and fees will be calculated and added to your order total at checkout in accordance with applicable federal and state tax laws.

5.3 Payment Methods

We accept various forms of payment, which may include major credit cards, debit cards, gift cards, and other digital payment methods as specified at checkout. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided.
• The payment information you provide is accurate and complete.
• Charges incurred will be honored by your financial institution.

All payment transactions are processed through secure third-party payment processors. Cafe Rio does not store your complete payment card information on its servers.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. However, if you receive an incorrect order, a defective product, or have a documented food safety concern, please contact us immediately at [email protected]. We will review your concern and, at our discretion, offer a replacement, store credit, or refund as appropriate. Catering orders may be subject to specific cancellation policies as communicated at the time of booking.

5.5 Gift Cards

Gift cards purchased from Cafe Rio are subject to their specific terms and conditions. Gift cards are non-refundable, cannot be exchanged for cash (except where required by law), and are not replaceable if lost or stolen. Cafe Rio is not responsible for unauthorized use of gift cards.

6. Allergen and Dietary Information Disclaimer

Cafe Rio makes reasonable efforts to provide accurate allergen and nutritional information for its menu items. However, we cannot guarantee that any menu item is completely free from allergens, as our food is prepared in facilities that handle common allergens, including but not limited to gluten, dairy, nuts, eggs, soy, shellfish, and fish.

If you have a severe food allergy or dietary restriction, we strongly encourage you to consult with our staff before ordering. Cafe Rio shall not be liable for any adverse reactions resulting from undisclosed allergen sensitivities or the failure to communicate dietary needs at the time of ordering.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CAFE RIO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SERVICES, EVEN IF CAFE RIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, CAFE RIO'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. In such cases, our liability will be limited to the greatest extent permitted by applicable law.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our gross negligence, fraud, willful misconduct, or any other liability that cannot be excluded or limited by applicable law.

8. Disclaimers and "As-Is" Basis

OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT OUR WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR INFORMATION PROVIDED THROUGH OUR SERVICES.
• WARRANTIES THAT DEFECTS IN OUR WEBSITE OR SERVICES WILL BE CORRECTED.

Cafe Rio does not warrant or represent that our website is compatible with all devices, operating systems, or browsers. We do not endorse, warrant, or assume responsibility for any third-party products, services, websites, or platforms linked to or from our website.

Nutritional, allergen, and ingredient information provided on our website is for general informational purposes only and may not reflect real-time changes to our menu. Always consult with restaurant staff for the most current information regarding menu items and ingredients.

9. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio and its officers, directors, shareholders, employees, agents, contractors, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use of our website or Services in a manner not authorized by these Terms.
• Any User Content you submit, post, or transmit through our platforms.
• Your violation of any applicable federal, state, or local laws or regulations.
• Your violation of any third-party rights, including intellectual property rights or privacy rights.
• Any claim that your actions caused damage to a third party.
• Your negligence or willful misconduct.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate with our defense of such claims and to not settle any claim without our prior written consent.

10. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Cafe Rio's principal place of business is located, without regard to its conflict of law provisions.

To the extent any dispute is not subject to arbitration as described in Section 11, you and Cafe Rio agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within the applicable United States jurisdiction, and you waive any objection to the laying of venue of any such proceeding in such courts.

These Terms are subject to applicable federal laws, including but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing unfair or deceptive trade practices.
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030) regarding unauthorized computer access.
• The Digital Millennium Copyright Act (17 U.S.C. § 512) regarding copyright protection online.
• Applicable state consumer protection laws and food safety regulations.
• If applicable, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for California residents.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting Cafe Rio at [email protected] with a detailed description of the nature of your complaint. We will attempt to resolve the dispute informally within thirty (30) calendar days of receiving your notice. If we are unable to resolve the dispute informally within this period, either party may proceed with formal dispute resolution as described below.

11.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT MAY BE BROUGHT IN SMALL CLAIMS COURT OR CLAIMS SEEKING INJUNCTIVE RELIEF TO PROTECT INTELLECTUAL PROPERTY RIGHTS, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, OR YOUR USE OF OUR SERVICES, SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) UNDER ITS CONSUMER ARBITRATION RULES, WHICH ARE AVAILABLE AT WWW.ADR.ORG.

The arbitration shall be conducted in English, in the applicable United States jurisdiction, or by telephone or video conference if agreed upon by both parties. The arbitrator shall have the authority to grant any remedy that a court of competent jurisdiction could order or grant, subject to the limitations set forth in these Terms. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

11.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CAFE RIO AGREE THAT EACH PARTY MAY ONLY BRING CLAIMS AGAINST THE OTHER IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

11.4 Jury Trial Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CAFE RIO WAIVE YOUR RESPECTIVE RIGHTS TO A JURY TRIAL IN CONNECTION WITH ANY DISPUTE ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES.

12. Term and Termination

12.1 Term

These Terms of Service shall remain in full force and effect for as long as you use our website, Services, or maintain an account with Cafe Rio. Certain provisions of these Terms — including but not limited to intellectual property, limitation of liability, indemnification, dispute resolution, and governing law — shall survive the termination or expiration of these Terms.

12.2 Termination by You

You may terminate your account or cease using our Services at any time. To close your account, please contact us at [email protected]. Termination of your account will not relieve you of any obligations or liabilities that arose prior to termination.

12.3 Termination by Cafe Rio

We reserve the right, in our sole discretion, to suspend, restrict, or terminate your access to our website and Services, with or without notice and without liability to you, for any reason, including but not limited to:

• Violation of any provision of these Terms of Service.
• Engaging in conduct that we reasonably believe is harmful to Cafe Rio, other users, third parties, or the general public.
• Fraudulent, abusive, or otherwise improper use of our Services.
• Failure to pay any amounts due to Cafe Rio.
• Requests by law enforcement or regulatory authorities.
• Extended periods of account inactivity.
• Cessation of our Services or material aspects thereof.

12.4 Effect of Termination

Upon termination of these Terms or your account, all licenses and rights granted to you under these Terms shall immediately cease. You must immediately discontinue use of our Services, and any outstanding obligations or liabilities incurred prior to termination shall remain in full effect.

13. Changes to Terms

Cafe Rio reserves the right to modify, update, or replace these Terms of Service at any time at our sole discretion. We will provide notice of material changes by:

• Posting the updated Terms on our website at caferiotaco.rest with an updated "Last Updated" date.
• Sending an email notification to registered account holders at the email address associated with their account.
• Providing a prominent notice on our website homepage for a reasonable period following the update.

Your continued use of our website or Services after the effective date of any updated Terms constitutes your acceptance of the modified Terms. If you do not agree to the updated Terms, you must immediately discontinue your use of our Services and, if applicable, close your account.

We encourage you to periodically review these Terms to stay informed of any updates. The most current version of these Terms will always be available at caferiotaco.rest.

14. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, delivery services, or social media pages. These links are provided for your convenience only and do not constitute our endorsement of, or association with, the linked websites or their operators. Cafe Rio has no control over the content, privacy policies, or practices of third-party websites and assumes no responsibility for them.

We encourage you to review the terms and privacy policies of any third-party websites or services you visit. Your use of third-party services is at your own risk and subject to the terms and conditions of those third parties.

If Cafe Rio partners with third-party delivery platforms (such as DoorDash, UberEats, Grubhub, or similar services), your transactions with those platforms are governed by the respective platform's terms and conditions. Cafe Rio is not responsible for the actions, delays, or service quality of third-party delivery providers.

15. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference and is available on our website. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent you are a resident of California, your rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) are addressed in our Privacy Policy, including your rights to know, delete, correct, and opt out of the sale or sharing of your personal information.

16. Electronic Communications

By using our website or providing your email address, you consent to receive electronic communications from Cafe Rio, including order confirmations, receipts, promotional offers, and updates about our Services. These electronic communications shall satisfy any legal requirement that such communications be in writing. You may opt out of promotional emails at any time by following the unsubscribe instructions contained in any such communication or by contacting us at [email protected].

17. Force Majeure

Cafe Rio shall not be liable for any failure or delay in performance of its obligations under these Terms arising out of or caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, war, terrorism, labor disputes, supply chain disruptions, utility failures, or other circumstances beyond our reasonable control ("Force Majeure Events"). In the event of a Force Majeure Event, we will make reasonable efforts to resume performance as soon as practicable.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies posted on our website, constitute the entire agreement between you and Cafe Rio with respect to your use of our Services and supersede all prior or contemporaneous communications, representations, agreements, and understandings, whether written or oral, between you and Cafe Rio relating to such subject matter.

19. Waiver

The failure of Cafe Rio to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Cafe Rio. A waiver of any breach or default under these Terms shall not constitute a waiver of any subsequent breach or default.

20. Severability

If any provision of these Terms of Service is held by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or, if such modification is not possible, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

In the event that the class action waiver in Section 11.3 is found to be unenforceable, the entirety of the arbitration agreement in Section 11.2 shall be null and void with respect to that specific proceeding, and the parties shall resolve the dispute through litigation in a court of competent jurisdiction rather than through arbitration.

21. Assignment

You may not assign, transfer, or sublicense your rights or obligations under these Terms without Cafe Rio's prior written consent. Cafe Rio may freely assign, transfer, or delegate any of its rights and obligations under these Terms to any affiliate, subsidiary, successor in interest, or in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of our assets, without your consent and without notice to you, unless required by applicable law.

22. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, or if you wish to report a violation, please contact us through any of the following channels:

We are committed to addressing your inquiries and concerns in a timely and professional manner. For the fastest response, we recommend contacting us via email at [email protected]. Please include your full name, contact information, and a detailed description of your inquiry or concern in your message.